ODOP Grievance Mechanism
ODOP is in process of making an online grievance mechanism.
Until the online module is fully operational, grievances may be raised through email and processed under the escalation matrix below.
Escalation Matrix for Grievance Redressal (ODOP Program)
Responsible Authority: Scheme in charge at Assistant Commissioner Industries (ACI) level: ODOP CFC Scheme, ODOP Margin Money Scheme, ODOP Market Development Assistance Scheme, and ODOP Skill Development and Toolkit Distribution Scheme.
Contact: [email protected], ODOP Cell, Niryat Bhawan, Second Floor, 8 Cantt Road, Qaiserbagh, Lucknow - 226001, Uttar Pradesh, India
Responsible Authority: Joint Commissioner Industries (JCI)
Contact: [email protected], ODOP Cell, Niryat Bhawan, Second Floor, 8 Cantt Road, Qaiserbagh, Lucknow - 226001, Uttar Pradesh, India
Responsible Authority: Additional Commissioner Industries (ADI)
Contact: [email protected], ODOP Cell, Niryat Bhawan, Second Floor, 8 Cantt Road, Qaiserbagh, Lucknow - 226001, Uttar Pradesh, India
Responsible Authority: Director Industries (DI)
Contact: [email protected], ODOP Cell, Niryat Bhawan, Second Floor, 8 Cantt Road, Qaiserbagh, Lucknow - 226001, Uttar Pradesh, India
Grievance Handling Process
- Grievance Submission: Businesses submit grievances through an online portal, email, or helpline.
- Acknowledgment: An acknowledgment receipt with a Grievance ID is generated.
- Escalation Levels: If not resolved at Level 1, the grievance is escalated to the next level based on timeline.
- Final Resolution: If unresolved after 30 days, the case is addressed by the State Government authority.
Service Timelines
- Immediate Resolution: Level 1 (ACI) attempts to resolve the issue promptly.
- Escalation within 10 days: If unresolved, it moves to JCI.
- Escalation within 20 days: ADI reviews and takes action.
- Escalation within 30 days: DI intervenes for final decision-making.
This structured mechanism ensures transparency, accountability, and timely redressal of grievances under the ODOP program.